What is DC Rewards?

DC Rewards is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Who can join?

Anyone with an account is automatically enrolled.

How do I earn points?

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points click the *Earn Points* tab in the menu.

How do I view my point balance?

By going to the DC Rewards dashboard.

How do I redeem my points?

Select the tab called *Redeem Points*. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

How do I use my points during checkout?

Once you have redeemed points for a voucher, enter the voucher number in the Promo Codes section on the cart or checkout page.

Is there a limit to the number of points I can earn?

No. Go ahead and earn as many as you can!

Which part of the order counts towards point earning?

Every dollar you spend on merchandise counts towards point earning. Shipping costs are not included. 

What kind of reviews can earn rewards?

Currently, the only type of reviews that can earn points are product reviews. Site reviews and customer service reviews do not earn points. Also, we can only reward reviews that are submitted in response to an email request. Reviews submitted directly on the site do not earn points.

What kind of purchases can earn rewards?

Currently, only online purchased earn rewards. If you wish to earn on orders submitted via phone, please talk to our customer service team.

What do the 'approved', 'pending' and 'cancelled' statuses mean?

Approved: These points can be redeemed on rewards immediately
Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

What happens if a friend I refer cancels or returns their order?

Your pending points will become cancelled and will be removed from your account.

Why did my account balance go down?

You, or someone you referred, cancelled or returned a purchase.

I completed an activity but didn't earn points!

It can sometimes take a few minutes for us to process your activity and provide your points.

How do I leave the program?

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

What happens if I leave and decide to join again?

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Where can I report a problem or give feedback?

Please use our normal contact details.

DC Rewards tems and conditions can be found here.